Integration
Website feedback widget: collect feedback on your site
Add the Userforms feedback widget to your website with one script tag. Issue reports and feature requests land in the same library as your reviews and surveys.
Connecting Website widget
The widget is on every plan, including Free.
Step 1
Open Settings, then Widget, and choose what it asks.
Step 2
Copy the script tag and paste it into your site, once, before the closing body tag.
Step 3
A launcher appears on your pages. What visitors send is read like any other reply.
What you get
Feedback where it happens
Visitors report a problem or ask for a feature on the page they are looking at.
Grouped by theme
Requests are filed under topics, so the most asked-for feature is obvious.
One library
Widget posts sit beside your surveys and reviews, analysed the same way.
Topics, without tagging
Each reply is filed under the things it mentions, in a topic tree you can rename, merge or split.
Tone on every mention
A review that praises the room and complains about check-in counts as both, each with its own tone.
What changed
A briefing compares each topic's share of the conversation and its tone with the period before.
Ask in plain words
Ask a question and get an answer from your own replies, with the ones it relied on shown.
Who uses it most
Software & SaaS
Demo requests, recommend scores, feature requests and churn feedback.
Retail & e-commerce
Post-purchase reviews, returns and VIP customer programmes.
Further reading
Surveys ·
Website feedback widget: where to put it and what to ask
How to use a website feedback widget well: where to place it, which triggers to use, what to ask, how not to annoy visitors, and how to route what comes in.
7 min read
Analysis ·
How to analyse open-ended survey responses
A practical guide to qualitative feedback analysis: build a topic tree, code replies consistently, nest topics, and check the work, whether by hand or with AI.
7 min read
Follow-up ·
How to close the feedback loop with customers
Close the feedback loop twice: reply to each customer, then fix the cause and tell people. Includes follow-up rules to automate and how to check a fix worked.
6 min read
Read your Website widget feedback properly.
The free plan covers three forms, one feedback source and 500 responses a month. No card needed.