Software & SaaS
Product feedback software for SaaS teams
In-app feedback widget, feature requests and recommend surveys in one library. Userforms groups every request by theme so you can see what users ask for most.
What software and SaaS teams miss
A product workspace that qualifies demos, tracks how likely customers are to recommend you and learns why customers churn.
Requests arrive in a dozen places
The widget, support, surveys and reviews each hold requests. Grouped by theme, the loudest ones are obvious.
Scores without reasons
A recommend score tells you how many are happy. The follow-up answer tells you why, and that needs reading.
Churn gives little warning
A growing complaint shows up in feedback well before it shows up in cancellations.
The forms you start with
Choose the software & saas starter when you sign up and these are ready to edit and send.
Follow-ups, ready to switch on
Set up as drafts with the starter. Change the wording, the timing or the steps, then turn them on.
Trial onboarding
Guide trial users to their first win, then to a paid plan.
Cancellation feedback
Ask departing customers why they left.
Every reply, read for you
Your forms, your website widget and your Trustpilot reviews land in one library and are read the same way.
Topics, without tagging
Each reply is filed under the things it mentions, in a topic tree you can rename, merge or split.
Tone on every mention
A review that praises the room and complains about check-in counts as both, each with its own tone.
What changed
A briefing compares each topic's share of the conversation and its tone with the period before.
Ask in plain words
Ask a question and get an answer from your own replies, with the ones it relied on shown.
Trustpilot
Import Trustpilot reviews by pasting your company page URL. Userforms separates delivery, product and service in every review and tracks each over time.
Further reading
Surveys ·
Website feedback widget: where to put it and what to ask
How to use a website feedback widget well: where to place it, which triggers to use, what to ask, how not to annoy visitors, and how to route what comes in.
7 min read
Surveys ·
How likely are you to recommend us? The question explained
How the 0–10 would you recommend us question works, how to work out a recommend score, why the follow-up why matters most, and the pitfalls to avoid.
6 min read
Analysis ·
How to analyse open-ended survey responses
A practical guide to qualitative feedback analysis: build a topic tree, code replies consistently, nest topics, and check the work, whether by hand or with AI.
7 min read
Hear what your software & saas customers are saying.
The free plan covers three forms, one feedback source and 500 responses a month. No card needed.