Every channel. One library.
Reviews, your website widget and anything you can export, read alongside your own forms.
- Google reviewsImport Google reviews for any business on Google Maps, or sync your own Business Profile, and read them by topic and tone alongside your surveys.
- TripAdvisorImport TripAdvisor reviews by pasting your listing's URL. Userforms files every review into topics with tone and shows what changed since last month.
- YelpImport Yelp reviews by pasting your business page URL, then read them by topic and tone with your Google reviews and customer surveys.
- TrustpilotImport Trustpilot reviews by pasting your company page URL. Userforms separates delivery, product and service in every review and tracks each over time.
- Website widgetAdd the Userforms feedback widget to your website with one script tag. Issue reports and feature requests land in the same library as your reviews and surveys.
- CSV and pasted textUpload a CSV of survey answers or support comments, or paste a batch of text, and Userforms reads every row for topics, tone and what to fix.
Read the same way, wherever it came from
Topics, without tagging
Each reply is filed under the things it mentions, in a topic tree you can rename, merge or split.
Tone on every mention
A review that praises the room and complains about check-in counts as both, each with its own tone.
What changed
A briefing compares each topic's share of the conversation and its tone with the period before.
Ask in plain words
Ask a question and get an answer from your own replies, with the ones it relied on shown.
Every reply from every channel, read in one place.
The free plan covers three forms, one feedback source and 500 responses a month. No card needed.