Retail & e-commerce · 5 questions
E-commerce product review form template
Collect ratings and reviews after delivery. Free to use: sign up, choose the retail & e-commerce starter, and this form is ready to edit and send.
E-commerce product review form
Which product did you buy? *
Overall rating *
How was the fit or size?
- Runs small
- True to size
- Runs large
- Not applicable
Write your review *
Type your answer…Can we feature your review?
- Yes
- No
The questions
- 1. Which product did you buy?Short answer
- 2. Overall ratingStar rating
- 3. How was the fit or size?Single choice
- 4. Write your reviewLong answer
- 5. Can we feature your review?Single choice
Add, remove or reword any question, add logic to skip the ones that don’t apply, and put your own logo and colours on it. Send it as a link, a QR code or an email.
What happens to the answers
Every reply is read as it arrives, alongside your reviews and other forms.
Topics, without tagging
Each reply is filed under the things it mentions, in a topic tree you can rename, merge or split.
Tone on every mention
A review that praises the room and complains about check-in counts as both, each with its own tone.
What changed
A briefing compares each topic's share of the conversation and its tone with the period before.
Ask in plain words
Ask a question and get an answer from your own replies, with the ones it relied on shown.
Automations that come with it
The retail & e-commerce starter also sets up these follow-ups as drafts, ready to switch on.
Post-purchase follow-up
Check in after delivery, ask for a review and suggest a next purchase.
Win back lapsed customers
Re-engage customers who haven't ordered in a while.
More e-commerce templates
Further reading
Reviews ·
How to analyse Trustpilot and Yelp reviews in one place
Trustpilot, Yelp and your own surveys each hear from different customers. How to combine them, use the same topics, compare fairly and see the whole picture.
6 min read
Follow-up ·
How to ask customers for reviews: timing and wording
When and how to ask customers for reviews, with example messages, why you must ask everyone and not only happy customers, and how to follow up fairly.
6 min read
Analysis ·
Customer feedback sentiment analysis: what it tells you
What sentiment analysis of customer feedback can and can't tell you, why tone belongs on each mention rather than each review, and how to pair it with topics.
6 min read
Send your e-commerce product review form today.
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