Userforms

Retail & e-commerce · 6 questions

E-commerce returns and exchanges form template

Let customers start a return without emailing support. Free to use: sign up, choose the retail & e-commerce starter, and this form is ready to edit and send.

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E-commerce returns and exchanges form

  1. Full name *

     

  2. Email *

     

  3. Order number *

     

  4. Return or exchange? *

    • Refund
    • Exchange
    • Store credit

  5. Reason *

    Wrong size

  6. Any details?

    Type your answer…

The questions

  1. 1. Full nameShort answer
  2. 2. EmailEmail
  3. 3. Order numberShort answer
  4. 4. Return or exchange?Single choice
  5. 5. ReasonDropdown
  6. 6. Any details?Long answer

Add, remove or reword any question, add logic to skip the ones that don’t apply, and put your own logo and colours on it. Send it as a link, a QR code or an email.

What happens to the answers

Every response is kept, counted and passed to the right person.

  • Every answer in one place

    Responses land in the form's table, with views and completion tracked.

  • The team hears straight away

    Email notifications tell the right people when a new response arrives.

  • Follow-ups that send themselves

    An automation can confirm, remind and ask again, without anyone having to remember.

Automations that come with it

The retail & e-commerce starter also sets up these follow-ups as drafts, ready to switch on.

  • Post-purchase follow-up

    Check in after delivery, ask for a review and suggest a next purchase.

  • Win back lapsed customers

    Re-engage customers who haven't ordered in a while.

More e-commerce templates

Userforms for online shops and retailers

Further reading

Send your e-commerce returns and exchanges form today.

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