Gyms & fitness studios · 5 questions
Gym membership cancellation form template
Understand why members leave and offer a save before they go. Free to use: sign up, choose the gyms & fitness studios starter, and this form is ready to edit and send.
Gym membership cancellation form
Full name *
Email *
Main reason for cancelling *
- Price
- Moving away
- Not enough time
- Didn't see results
- Unhappy with the gym
- Other
Would a pause instead of cancelling help?
- Yes
- No
What could we have done better?
Type your answer…
The questions
- 1. Full nameShort answer
- 2. EmailEmail
- 3. Main reason for cancellingSingle choice
- 4. Would a pause instead of cancelling help?Single choice
- 5. What could we have done better?Long answer
Add, remove or reword any question, add logic to skip the ones that don’t apply, and put your own logo and colours on it. Send it as a link, a QR code or an email.
What happens to the answers
Every reply is read as it arrives, alongside your reviews and other forms.
Topics, without tagging
Each reply is filed under the things it mentions, in a topic tree you can rename, merge or split.
Tone on every mention
A review that praises the room and complains about check-in counts as both, each with its own tone.
What changed
A briefing compares each topic's share of the conversation and its tone with the period before.
Ask in plain words
Ask a question and get an answer from your own replies, with the ones it relied on shown.
Automations that come with it
The gyms & fitness studios starter also sets up these follow-ups as drafts, ready to switch on.
Trial to member
Welcome trial sign-ups, remind them to visit, then invite them to join.
Member check-in
A monthly satisfaction check that flags members who might leave.
More gym templates
Further reading
Follow-up ·
How to close the feedback loop with customers
Close the feedback loop twice: reply to each customer, then fix the cause and tell people. Includes follow-up rules to automate and how to check a fix worked.
6 min read
Surveys ·
Feedback form best practices: write one people finish
Customer feedback form best practices built around completion: how many questions, what order, open or closed, one per screen, mobile, and measuring drop-off.
7 min read
Analysis ·
Customer feedback sentiment analysis: what it tells you
What sentiment analysis of customer feedback can and can't tell you, why tone belongs on each mention rather than each review, and how to pair it with topics.
6 min read
Send your gym membership cancellation form today.
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