Gyms & fitness studios
Member feedback software for gyms and studios
Class feedback, trial sign-ups and cancellation surveys for gyms and studios. Userforms reads every reply for coaches, classes and kit, and flags what is slipping.
What gyms and fitness studios miss
A studio workspace that turns trial visitors into members and keeps an ear on how classes land.
Members leave without saying why
A cancellation form that asks the reason, and offers a pause, tells you what keeps people and what loses them.
Classes vary by coach and time
A short pulse after each class shows which slots and coaches people come back for.
Small issues pile up
Broken kit, crowded changing rooms and booking glitches each get a few mentions until they get many.
The forms you start with
Choose the gyms & fitness studios starter when you sign up and these are ready to edit and send.
Follow-ups, ready to switch on
Set up as drafts with the starter. Change the wording, the timing or the steps, then turn them on.
Trial to member
Welcome trial sign-ups, remind them to visit, then invite them to join.
Member check-in
A monthly satisfaction check that flags members who might leave.
Every reply, read for you
Your forms, your website widget and your Google reviews land in one library and are read the same way.
Topics, without tagging
Each reply is filed under the things it mentions, in a topic tree you can rename, merge or split.
Tone on every mention
A review that praises the room and complains about check-in counts as both, each with its own tone.
What changed
A briefing compares each topic's share of the conversation and its tone with the period before.
Ask in plain words
Ask a question and get an answer from your own replies, with the ones it relied on shown.
Google reviews
Import Google reviews for any business on Google Maps, or sync your own Business Profile, and read them by topic and tone alongside your surveys.
Further reading
Follow-up ·
How to close the feedback loop with customers
Close the feedback loop twice: reply to each customer, then fix the cause and tell people. Includes follow-up rules to automate and how to check a fix worked.
6 min read
Surveys ·
Feedback form best practices: write one people finish
Customer feedback form best practices built around completion: how many questions, what order, open or closed, one per screen, mobile, and measuring drop-off.
7 min read
Analysis ·
Customer feedback sentiment analysis: what it tells you
What sentiment analysis of customer feedback can and can't tell you, why tone belongs on each mention rather than each review, and how to pair it with topics.
6 min read
Hear what your gym & fitness studio customers are saying.
The free plan covers three forms, one feedback source and 500 responses a month. No card needed.