Clinics & healthcare
Patient experience surveys for clinics
Patient intake, appointment requests and patient experience surveys for clinics. Userforms reads every comment for waiting times, staff and booking issues.
What clinics and healthcare practices miss
A practice workspace for smoother intake, fewer no-shows and a clear read on patient experience.
Experience is more than treatment
Booking, waiting rooms and how reception speaks to people shape a visit as much as the appointment itself.
Paper forms slow the first visit
Collecting details and history before the appointment saves time at the desk and gets the details right.
Patients review in public
Google reviews are often a new patient's first impression. Knowing what they say lets you answer and fix it.
The forms you start with
Choose the clinics & healthcare starter when you sign up and these are ready to edit and send.
Follow-ups, ready to switch on
Set up as drafts with the starter. Change the wording, the timing or the steps, then turn them on.
Appointment preparation
Confirm the booking, send intake ahead of time and a reminder the day before.
Post-visit follow-up
Check in after a visit and ask how it went.
Every reply, read for you
Your forms, your website widget and your Google reviews land in one library and are read the same way.
Topics, without tagging
Each reply is filed under the things it mentions, in a topic tree you can rename, merge or split.
Tone on every mention
A review that praises the room and complains about check-in counts as both, each with its own tone.
What changed
A briefing compares each topic's share of the conversation and its tone with the period before.
Ask in plain words
Ask a question and get an answer from your own replies, with the ones it relied on shown.
Google reviews
Import Google reviews for any business on Google Maps, or sync your own Business Profile, and read them by topic and tone alongside your surveys.
Further reading
Analysis ·
Customer feedback sentiment analysis: what it tells you
What sentiment analysis of customer feedback can and can't tell you, why tone belongs on each mention rather than each review, and how to pair it with topics.
6 min read
Reviews ·
How to respond to negative reviews (with examples)
A simple structure for replying to negative reviews, good and bad example replies, when to take it offline, and how to turn recurring complaints into fixes.
6 min read
Follow-up ·
How to close the feedback loop with customers
Close the feedback loop twice: reply to each customer, then fix the cause and tell people. Includes follow-up rules to automate and how to check a fix worked.
6 min read
Hear what your clinic & healthcare practice customers are saying.
The free plan covers three forms, one feedback source and 500 responses a month. No card needed.