Userforms

Integration

TripAdvisor review analysis for hotels and restaurants

Import TripAdvisor reviews by pasting your listing's URL. Userforms files every review into topics with tone and shows what changed since last month.

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Connecting TripAdvisor

Review imports are on the Plus and Pro plans.

  1. Step 1

    Open Reviews and add a source, then choose TripAdvisor.

  2. Step 2

    Paste the public URL of your TripAdvisor listing.

  3. Step 3

    Userforms imports the reviews in the background and keeps checking for new ones.

What you get

  • Full review text

    The title and the whole review, not just the bubble rating, so the reasons are kept.

  • Next to your own surveys

    TripAdvisor reviewers are a self-selected group. Your post-stay survey hears the quieter guests.

  • Property by property

    Add a listing per property and compare them on every chart.

  • Topics, without tagging

    Each reply is filed under the things it mentions, in a topic tree you can rename, merge or split.

  • Tone on every mention

    A review that praises the room and complains about check-in counts as both, each with its own tone.

  • What changed

    A briefing compares each topic's share of the conversation and its tone with the period before.

  • Ask in plain words

    Ask a question and get an answer from your own replies, with the ones it relied on shown.

Who uses it most

Further reading

Read your TripAdvisor feedback properly.

The free plan covers three forms, one feedback source and 500 responses a month. No card needed.

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