Userforms

Restaurants, cafés & bars

Customer feedback software for restaurants

Table-QR surveys, Google, TripAdvisor and Yelp reviews in one place. Userforms reads every comment for food, service and wait times and says what to fix.

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What restaurants, cafés and bars miss

A restaurant workspace for private dining leads, regulars and honest feedback from every table.

  • Diners rarely say it to your face

    Most unhappy guests leave quietly and write it later. A short survey at the table or on the receipt hears them first.

  • Food, service and price blur together

    One review praises the food and complains about the wait. Split by topic, both points survive.

  • Weekends and weekdays differ

    The same kitchen can earn different reviews by shift. Seeing when a topic turns tells you where to look.

The forms you start with

Choose the restaurants, cafés & bars starter when you sign up and these are ready to edit and send.

Follow-ups, ready to switch on

Set up as drafts with the starter. Change the wording, the timing or the steps, then turn them on.

  • Guest list welcome

    Welcome new sign-ups and invite them in.

  • Event enquiry follow-up

    Reply to private dining enquiries and follow up if they go quiet.

Every reply, read for you

Your forms, your website widget and your Google and TripAdvisor and Yelp reviews land in one library and are read the same way.

  • Topics, without tagging

    Each reply is filed under the things it mentions, in a topic tree you can rename, merge or split.

  • Tone on every mention

    A review that praises the room and complains about check-in counts as both, each with its own tone.

  • What changed

    A briefing compares each topic's share of the conversation and its tone with the period before.

  • Ask in plain words

    Ask a question and get an answer from your own replies, with the ones it relied on shown.

  • Google reviews

    Import Google reviews for any business on Google Maps, or sync your own Business Profile, and read them by topic and tone alongside your surveys.

  • TripAdvisor

    Import TripAdvisor reviews by pasting your listing's URL. Userforms files every review into topics with tone and shows what changed since last month.

  • Yelp

    Import Yelp reviews by pasting your business page URL, then read them by topic and tone with your Google reviews and customer surveys.

Further reading

Hear what your restaurant & café customers are saying.

The free plan covers three forms, one feedback source and 500 responses a month. No card needed.

Start for freeSee pricing