Userforms

Integration

Yelp review analysis: read every review by topic

Import Yelp reviews by pasting your business page URL, then read them by topic and tone with your Google reviews and customer surveys.

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Connecting Yelp

Review imports are on the Plus and Pro plans.

  1. Step 1

    Open Reviews and add a source, then choose Yelp.

  2. Step 2

    Paste the public URL of your Yelp business page.

  3. Step 3

    Userforms imports the reviews in the background and keeps checking for new ones.

What you get

  • Read with everything else

    Yelp reviews sit in the same library as Google, your forms and your widget.

  • Topics across sites

    The same topic tree covers every source, so 'wait time' means the same thing everywhere.

  • Follow up where you can

    Spot the recurring complaint, fix it, and watch its share of reviews fall.

  • Topics, without tagging

    Each reply is filed under the things it mentions, in a topic tree you can rename, merge or split.

  • Tone on every mention

    A review that praises the room and complains about check-in counts as both, each with its own tone.

  • What changed

    A briefing compares each topic's share of the conversation and its tone with the period before.

  • Ask in plain words

    Ask a question and get an answer from your own replies, with the ones it relied on shown.

Who uses it most

Further reading

Read your Yelp feedback properly.

The free plan covers three forms, one feedback source and 500 responses a month. No card needed.

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