Home services & trades
Quote requests and job feedback for trades
Quote requests, job completion feedback and service plan sign-ups for trades. Userforms reads every rating and comment and follows up automatically.
What trades and home service businesses miss
A trades workspace that turns quote requests into booked jobs and jobs into five-star reviews.
Quotes need the details
A quote form that asks the job, the address and the timing means fewer site visits just to price a job.
Happy customers forget to review
A short feedback request when the job is done is the natural moment to ask for a public review too.
A bad job needs a fast reply
A low rating that alerts the team the same day can be put right before it becomes a public review.
The forms you start with
Choose the home services & trades starter when you sign up and these are ready to edit and send.
Follow-ups, ready to switch on
Set up as drafts with the starter. Change the wording, the timing or the steps, then turn them on.
Quote follow-up
Confirm quote requests and follow up until the job is booked.
Review request
Ask happy customers for a review after each job.
Every reply, read for you
Your forms, your website widget and your Google and Yelp reviews land in one library and are read the same way.
Topics, without tagging
Each reply is filed under the things it mentions, in a topic tree you can rename, merge or split.
Tone on every mention
A review that praises the room and complains about check-in counts as both, each with its own tone.
What changed
A briefing compares each topic's share of the conversation and its tone with the period before.
Ask in plain words
Ask a question and get an answer from your own replies, with the ones it relied on shown.
Google reviews
Import Google reviews for any business on Google Maps, or sync your own Business Profile, and read them by topic and tone alongside your surveys.
Yelp
Import Yelp reviews by pasting your business page URL, then read them by topic and tone with your Google reviews and customer surveys.
Further reading
Follow-up ·
How to ask customers for reviews: timing and wording
When and how to ask customers for reviews, with example messages, why you must ask everyone and not only happy customers, and how to follow up fairly.
6 min read
Follow-up ·
How to close the feedback loop with customers
Close the feedback loop twice: reply to each customer, then fix the cause and tell people. Includes follow-up rules to automate and how to check a fix worked.
6 min read
Reviews ·
How to respond to negative reviews (with examples)
A simple structure for replying to negative reviews, good and bad example replies, when to take it offline, and how to turn recurring complaints into fixes.
6 min read
Hear what your home services & trades customers are saying.
The free plan covers three forms, one feedback source and 500 responses a month. No card needed.