Hotels, travel & tours · 6 questions
Hotel guest feedback form template
Post-stay survey to spot what guests love and what to fix. Free to use: sign up, choose the hotels, travel & tours starter, and this form is ready to edit and send.
Hotel guest feedback form
How likely are you to recommend us to a friend? *
Rate your room or accommodation
Rate our staff
Rate the food
What was the highlight of your stay?
Type your answer…What could we improve?
Type your answer…
The questions
- 1. How likely are you to recommend us to a friend?0–10 scale
- 2. Rate your room or accommodationStar rating
- 3. Rate our staffStar rating
- 4. Rate the foodStar rating
- 5. What was the highlight of your stay?Long answer
- 6. What could we improve?Long answer
Add, remove or reword any question, add logic to skip the ones that don’t apply, and put your own logo and colours on it. Send it as a link, a QR code or an email.
What happens to the answers
Every reply is read as it arrives, alongside your reviews and other forms.
Topics, without tagging
Each reply is filed under the things it mentions, in a topic tree you can rename, merge or split.
Tone on every mention
A review that praises the room and complains about check-in counts as both, each with its own tone.
What changed
A briefing compares each topic's share of the conversation and its tone with the period before.
Ask in plain words
Ask a question and get an answer from your own replies, with the ones it relied on shown.
Automations that come with it
The hotels, travel & tours starter also sets up these follow-ups as drafts, ready to switch on.
Pre-arrival countdown
Confirm the booking, collect arrival details and send a welcome before check-in.
Post-stay feedback
Thank guests, ask for feedback and invite them back.
More hotel templates
Further reading
Surveys ·
Hotel guest feedback survey: the post-stay questions to ask
A ready-to-use hotel guest feedback survey: post-stay questions to ask, when to send them after checkout, how long to make it, and what to do with the answers.
7 min read
Reviews ·
How to analyse TripAdvisor reviews and find what to fix
A practical method for reading TripAdvisor reviews as data: group them into topics, separate tone from rating, watch what changes, and decide what to fix first.
5 min read
Analysis ·
How to compare customer feedback across locations
Compare multi-location customer feedback fairly: same questions everywhere, measure by share, allow for size, season and guest mix, learn from the best.
6 min read
Send your hotel guest feedback form today.
The free plan covers three forms, one feedback source and 500 responses a month. No card needed.